User groups

A user group is a named team, such as “Night shift” or “Customer service”. Groups decide who gets told - a reminder addressed to a group reaches every member. They do not give anyone any access: what a person can do still comes only from their role.

Where to find it: Settings > User groups Who can use it: “View users” to see the groups; “Manage users” to create, edit and delete them.

The user groups list with member counts

When you use this

Set up the teams in your office so work can be handed to a team rather than one person.
Add a new starter to their team.
Retire a team that no longer exists without losing its open reminders.

The group list

Each row shows the group’s name, its code, its description (or “No description.”), an Inactive badge if it is switched off, and the number of members.

Creating or editing a group

Field	What it means	Required	Why it matters
Name	The group’s name, as people see it.	Yes, up to 255 characters	Pick something everyone recognises.
Code	A short handle for the group.	Yes, up to 50 characters, unique among live groups	Reminders address the group by its code, so it cannot be changed once the group exists.
Description	What the group is for.	No, up to 255 characters	Helps others pick the right group.
Active	Whether the group can be used.	-	An inactive group can no longer be picked as a reminder target. Reminders already sent to it stay open.
Members	The people in the group. Search by name, then tick each person.	No	The counter shows how many are selected, including any hidden by your search. Membership grants nothing; it only decides who is told.

Buttons and actions

Action	What it does
New group	Opens an empty form. Only shown if you can manage users.
Edit	Opens the group in the side panel.
Delete	Removes the group straight away, without a confirmation.
Create group / Save group	Saves the group and its members. Unticking everyone and saving empties the group.

Tips and common mistakes

To stop using a team, switch it to inactive rather than deleting it: that stops new reminders without hiding the open ones.
Groups are not a way to give access. If a team needs to see a new screen, change their role.