| Customer |
Your client - the business whose goods you store and deliver. |
| Recipient |
The person or business receiving a delivery. |
| Supplier |
A business that sends stock to your warehouse on behalf of a customer. |
| Order |
A request to deliver (or collect) items for a customer to a recipient. |
| Order line |
One physical item on an order. |
| Piece (box) |
One carton of an order line. A three-box bed is one line with three pieces. |
| Manifest |
A customer’s notice of stock arriving at your warehouse (also called an ASN). |
| Live order |
A cross-dock order: the goods arrive for this order and leave on the next van. |
| Warehouse order |
An order fulfilled from stock you already hold. |
| Hold |
A stop on an order: it will not be picked, routed or delivered until released. |
| Route |
One vehicle’s run for a day, made of stops. |
| Stop |
One visit on a route - usually one order’s delivery. |
| Booking |
Agreeing a delivery date with the recipient. |
| Proof of delivery (POD) |
The record that a delivery happened: time, photos, signature. |
| Depot |
One of your sites. Users can be limited to the depots they work at. |
| Template |
The wording of an email or text message Tracovy sends. |