Numbers

Your workspace needs at least one phone number to text recipients and to call them from the browser. This screen lists the numbers you own, lets you add more, and controls what each one may do and who uses it.

Where to find it: Communication > Numbers Who can use it: permission to view phone numbers to see the list. Adding a number needs permission to manage billing and subscription. Changing Can reach and Records calls needs permission to manage phone number settings. Choosing who sends from a number needs permission to view and manage users.

The numbers list with location, countries it can reach, recording and allocation

When you use this

Add your workspace’s first number so delivery texts can go out.
Give a member of staff their own number to call from.
Stop a number calling or texting countries you never deliver to.
Switch call recording on or off.
See every call and text from one number.

The summary line

Above the table: how many numbers you hold (and, if you can manage billing, of how many your plan allows), how many are allocated to people, and how many are spare, held with nobody sending. It also warns you when:

you are using every number your plan includes - Contact support replaces Add number;
your workspace has no billing currency, so nothing can be sent from these numbers until one is set in Settings > System.

Columns

Column	What it means
Number	The phone number in international form, for example `+447700900123`.
Location	The town and country of the number, or only the country for a mobile number.
Can reach	The countries this number may call and text. Anywhere means no limit set by you.
Records calls	Whether calls from this number start recording automatically.
Status	Where the number is in its set-up. See Statuses below.
Added	When the number was added.
Allocated to	The people who call from this number, or Unassigned.

The search box finds numbers by digits or place. You can sort by number, location, status and date added.

Changing a number from the list

Control	What it does	Why it matters
Can reach	Opens a country list with search. Tick or untick countries; each change saves at once. With nothing ticked the number can reach anywhere your provider allows.	Stops calls and texts to countries you never serve, which protects you from expensive mistakes and fraud. Leaving it on Anywhere is the same as no limit.
Records calls	Switch. Saves at once.	Sets whether calls from this number start recording. Whoever is on the call can still start or stop recording during it. Off by default.
Allocated to	Opens a list of people. Tick or untick; each change saves at once. A person already on another number is marked “moves from another number”.	A person sends from one number at a time, but many people can share one number - a depot desk line, for example. Only Ready numbers can be allocated.

Buttons and actions

Action	What it does
Add number	Opens Add a number. Shown when you can manage billing and are below your plan’s limit.
Contact support	Shown instead of Add number when every number in your plan is in use. Opens an email to Tracovy support to raise the limit.
Open (row menu)	Opens the number’s own page.
View calls (row menu)	Opens the call log filtered to this number.
Add regulatory details	Shown under Awaiting carrier approval. Opens Regulatory details.

Adding a number

Numbers are included in your subscription, so adding one costs nothing extra. Every number offered can make calls and send texts unless shown otherwise.

Field	What it means	Required	Why it matters
Country	Two-letter country code, for example `GB`. Filled in from your workspace’s country if you can read settings. The hint under it names the country, and corrects `UK` to `GB`.	Yes	Decides which numbers are offered and which regulator’s rules apply. Recipients are more likely to answer a local number.
Digits	Digits you would like in the number.	No, 3 to 10 digits to filter	Leave it empty to browse the country. Fewer than 3 digits are ignored.
Match	Starts with, Contains or Ends with.	-	How the digits are matched.

Each number offered shows its location and icons for calling and texting. Click Add this number to take it. Load more shows further numbers when the first page was full.

Warnings you may see while adding:

This country needs regulatory details within 2 days of buying. You can add the number now and it works meanwhile, but if the regulator does not receive your details within 2 days the provider cancels it. After adding, the sheet offers Add regulatory details, or Buy another first.
A US, CA or IN number cannot send until its registration completes, which takes days. It is yours and counts against your plan while it waits.

Statuses

Status	What it means
Being set up	The order with the phone provider is in progress.
Awaiting carrier approval	The number is yours but cannot be used until the regulator approves your details. Use Add regulatory details.
Ready	The number can call and text.
Suspended	The number has been stopped.
Released	The number has been given back.
Setup failed	The order failed. The number was not added.

The number’s own page

Where to find it: Open in a number’s row menu.

The header shows the number, where it is and when it was added, with All numbers to go back. A card shows:

Setting	What it means
Status	The number’s status, with icons for whether it can make calls and send texts.
Can reach	As in the list. Editable with permission to manage phone number settings.
Records calls	As in the list. Editable with the same permission.
Allocated to	Who calls from it, or Nobody. Change it from the list.

Below are two tabs:

Calls - every call from this number, with the same columns and Redial as the call log.
Messages - every text sent from this number. Needs permission to view recipients.

Column (Messages)	What it means
When	When the text was sent.
To	The number it was sent to.
Message	The text itself.
Status	queued or sent (on its way), delivered, failed, or blocked with the reason: balance (not enough credit), market (Tracovy has no price for that country yet), no number (the workspace has no Ready number that can text), opted out (the recipient is on the opt-out list), invalid number, destination (a country this number may not reach) or unbilled (the workspace has no billing currency). A reason from the provider may be shown underneath.
Parts	How many parts a long message was split into. Each part is charged.
Cost	What the text cost.

Tips and common mistakes

Set Can reach to the countries you deliver in as soon as you add a number.
Check local law before switching Records calls on. Tell the person they are being recorded, or record only when they agree.
A number stuck on Awaiting carrier approval needs your regulatory details - it will not fix itself.