Packing

Packing turns picked stock into parcels - the boxes that are labelled, loaded onto a van and delivered. Each parcel belongs to exactly one order and gets its own scan code (its dispatch label) the moment it is packed.

Where to find it: Fulfilment > Packing Who can use it: anyone with the “Pack picked stock into parcels” permission. Seeing the parcel list also needs “View dispatch parcels”. The Warehouse Manager role has both by default.

When you use this

• Pack a warehouse order once its stock has been picked to the pickup zone.
• Split an order across several parcels by packing it in more than one go.
• Register a live (cross-dock) order as a parcel without picking or packing it.
• Check where a parcel is: packed, staged, loaded, on the van, delivered or returned.

The packing screen

Field	What it means	Required	Why it matters
Pack an order - Order #	The order you want to pack. Open takes you to the pack station for it.	Yes	Packing is always done one order at a time; a parcel can never mix two orders.
Register a live order - Order #	The live order whose goods you want to turn into a parcel.	Yes	Only live orders can be registered here. Any other order is refused with “Only live orders can be registered as a live parcel.”
Carrier ref (optional)	A label or reference already on the goods, for example a carrier’s tracking number.	No, up to 255 characters	Lets you find the parcel later with the search box, using the label your team can already see on the box.

The parcel list

Column	What it means
Parcel	The parcel’s ID.
Order	The order the parcel belongs to.
Status	Where the parcel is in its journey (see Parcel statuses). You can filter and sort by it.
Weight	The parcel’s weight in kg, worked out from the weights on the order lines and the quantities packed.
Label	The parcel’s scan code. Every packed parcel gets one; this is what is scanned at dispatch, loading and on returns.

The search box searches the Carrier ref. Use the column menu to hide columns you do not need; your choice is remembered.

Packing an order (the pack station)

The pack station lists every line on the order.

Field	What it means	Required	Why it matters
Product	The customer’s product on this order line.	-	What should go in the box.
Ordered	How many units the order asks for.	-	The full quantity for the line.
Allocated	How many units are reserved for the order.	-	The most you can expect to pack for this line.
Pack qty	How many units of this line go into this parcel.	At least one line must be more than 0	Leave a line empty (or 0) to keep it out of this parcel. Only lines with a quantity are packed.

Caution

You cannot pack more than has been picked. The check covers every parcel of the order: if 4 units were picked and 3 are already in another parcel, this parcel can take at most 1 more. Tracovy refuses the whole parcel if any line is over.

Buttons and actions

Action	What it does
Open	Opens the pack station for the order you entered.
Register	Creates a live parcel for the order: it holds every line’s allocated quantity, gets its scan code, and goes straight to staged - there is nothing to pick for a live order. The carrier ref is saved on the parcel.
Pack parcel	Creates one parcel with the quantities you entered, gives it its scan code (its dispatch label) and returns you to the packing screen. The parcel starts as packed.
Cancel	Leaves the pack station without packing anything.

Weight and size warnings

After Pack parcel, Tracovy adds up the weight and volume of what you packed. If the parcel is heavier than 30 kg or bigger than 1 cubic metre, you see a warning. Warnings are advice only: the parcel is still packed. Consider splitting it into two parcels for handling.

Parcel statuses

A parcel moves forward through these statuses. Most moves happen because someone scans the parcel’s label.

Status	Meaning	How it gets here
packed	Packed at the pack station and labelled.	Pack parcel.
staged	Ready on the dispatch bay.	A dispatch scan of a packed parcel (needs the “Stage / dispatch-prep parcels” permission). A live parcel starts here.
loaded	On the van. The stock now leaves your books: the reserved stock is used up and taken out of the pickup location.	A route load scan of a staged parcel, usually by the driver in the driver app.
in transit	Out for delivery.	When the route is started, every loaded parcel on it moves here. This is also when the recipient gets the “on its way” message (order.en_route).
delivered	Handed over.	The driver records the delivery with proof - see Proof of delivery.
returned	Came back to the warehouse. The units are booked in as returned, pending inspection - not yet available to sell or pick again.	A return scan of a delivered parcel.
cancelled	The parcel will not be delivered.	There is no button for this on the packing screen.

A parcel that was only staged, not load-scanned, stays staged when the route starts - it is not out for delivery.

Tips and common mistakes

• Pick first, then pack. If Pack parcel says the quantity exceeds what was picked, check the wave on the Picking screen.
• Want two boxes for one order? Pack it twice, entering only the quantities for each box.
• Register a live order only once its goods have arrived: the parcel is built from what is allocated at that moment.
• Once an order has a parcel (or any of it has been picked), the order can no longer be cancelled - there is no un-pack step yet.
• Every scan of a parcel is checked against its status. Scanning a packed parcel for route load, for example, is refused - it has to be staged first.

Related

• Picking
• Scanning - the scan steps a parcel goes through
• Route detail - starting a route
• Notifications: which email is sent when