Signing in

Every Tracovy organisation has its own web address, and you sign in there. This page covers signing in, resetting a password you have forgotten, and signing up for a brand-new organisation.

Where to find it: your workspace address followed by /login, for example acme.tracovy.com/login. Who can use it: anyone with a user account in the workspace. Accounts are created by an administrator in Settings > Users.

Your workspace address (subdomain)

Your organisation’s address is a subdomain: the part before the main Tracovy domain. If your subdomain is acme, your team signs in at acme.tracovy.com.

• Your account only exists in your own workspace. The same email and password will not work on another organisation’s address.
• If you do not know your address, ask your administrator. It was chosen when the organisation signed up and is shown on the “Check your email” page after signup.
• Your customers use the same address with /portal on the end - see Customer portal.

Signing in

Field	What it means	Required	Why it matters
Email	The email address on your user account.	Yes, a valid email	It identifies you within this workspace only.
Password	Your password. Use the eye icon to show what you typed.	Yes	Checked against your account in this workspace.
Authentication code	Appears only after your first Sign in if your account has two-factor authentication switched on. Enter the 6-digit code from your authenticator app, or one of your recovery codes.	Yes, when shown	Without it, someone who knows your password still cannot get in. A recovery code works once only.

Action	What it does
Sign in	Checks your email and password. If two-factor authentication is on, the Authentication code field appears and the button changes to Verify code.
Verify code	Checks your authentication code and signs you in.
Forgot?	Opens the password reset page.
Start an organization	Opens the signup page for a new Tracovy organisation. Not needed to join an existing workspace - ask your administrator for an account instead.

After signing in you land on the Dashboard, or on the page you were trying to open before you were asked to sign in.

If the email or password is wrong you see “Email or password didn’t match.” The message is the same whichever of the two is wrong, on purpose.

Messages you may see on the sign-in page

Message	What it means
Password updated - sign in with your new password.	Your password reset worked.
Email verified - sign in to enter your workspace.	You clicked the link in your signup email and the workspace is ready.
Email verified, but your workspace isn’t active yet - complete payment to finish setup.	The organisation was created but payment has not gone through.
That verification link has expired.	Sign in to request a new one, or sign up again if you never finished.

Forgot your password

Where to find it: the Forgot? link on the sign-in page.

Field	What it means	Required	Why it matters
Email	The email you sign in with.	Yes, a valid email	If it belongs to an account on this workspace, a reset link is sent to it.

Action	What it does
Send reset link	Sends the email. The page then says “Check your email” whether or not the address has an account - Tracovy never reveals which emails are registered.
Back to sign in	Returns to the sign-in page.

The reset link expires after 60 minutes and works once. If you ask for several links, only the most recent one works.

Setting a new password

Where to find it: the link in the reset email.

Field	What it means	Required	Why it matters
New password	Your new password.	Yes, at least 8 characters	Replaces your old password straight away.
Confirm new password	The same password again.	Yes, must match	Catches a typo before it locks you out.

Action	What it does
Set new password	Saves the password and returns you to the sign-in page.
Request a new link	Shown when the link is invalid, already used or older than 60 minutes.

Caution

Setting a new password signs you out on every device, including phones and other browsers. This is deliberate: if someone else had your old password, they lose access too.

Starting a new organisation (signup)

Use this only when your business is new to Tracovy. It creates a new, empty workspace with you as its first user.

Where to find it: Start an organization on the sign-in page.

Field	What it means	Required	Why it matters
Your name	Your full name.	Yes, at least 2 characters	Becomes the name on your administrator account.
Work email	Your email address.	Yes, a valid email	You sign in with it and the verification link is sent to it.
Password	Your password.	Yes, at least 8 characters with a lowercase letter, an uppercase letter and a number	Protects the administrator account, which can do everything in the workspace.
Organization name	Your business name.	Yes, at least 2 characters	Shown at the top of the menu for everyone in the workspace.
Subdomain	The start of your workspace address.	Yes, 1 to 30 characters: lowercase letters, digits and hyphens, not starting or ending with a hyphen	This becomes your team’s sign-in address and your customers’ portal address. Choose carefully - it is how everyone finds you.
Plan and billing interval	The plan, its price and, where offered, a choice of monthly or yearly billing. Yearly shows how much you save.	-	Decides what you are charged. If the plan has a free trial, the card is not charged until the trial ends.
I agree to the Terms and Privacy Policy	Your agreement to Tracovy’s terms.	Yes	You cannot continue without it.

Action	What it does
Continue to payment	Creates the organisation and takes you to the payment page (Stripe). Free plans skip payment.
Sign in	For people who already have an organisation.

After payment you see Check your email. Click the link in that email to verify your address; the page also shows your new workspace address. The link is valid for 24 hours. While the workspace is being prepared you may see a Setting up your organization screen; it usually finishes in under a minute.

If you cancel payment, you return to the signup page with “Payment was cancelled. Your workspace is held for 24 hours - re-submit to retry.”

Tips and common mistakes

• “Email or password didn’t match” when you are sure they are right usually means you are on the wrong workspace address. Check the subdomain in your browser’s address bar.
• Reset emails can land in spam. Look there before asking for another link - each new link cancels the last.
• Keep your two-factor recovery codes somewhere safe. They are the only way in if you lose your phone. See Your profile.

Related

• Your profile - change your password and set up two-factor authentication
• Finding your way around
• Customer portal - how your customers sign in